General

What is the benefit of having an account?

Having an account will make your shopping experience better as all your shipping information will be saved from the first time you make a purchase so you won’t always be entering that information every time you want to make new a purchase.You will also be able to review and track your orders and view your past purchases

How do I make a purchase online?

1. Find the product you want to purchase

You can search for what you’re looking for using the search box at the top of each page or you can go into a specific department, apply filters for what you are specifically looking for in that department and also sort by whichever parameter you want to sort by. When you find a product that interests you, click the title or name of the product to see its details.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. Sign in to your account or create a new account if this is your first order.

3.3. Choose your desired courier

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment

Who do I contact when i need personal assistance with my order?

You are welcome to contact our awesome customer support team by either filling out the contact form on the menu bar or just send us an email at customersupport@localizedrsa.co.za. Our team strives to make your experience worthwhile so please be sure to contact us for anything you need.

What is lead time?

Some sellers, most specifically furniture sellers, have a lead time which means the time it takes to manufacture/make a product.This means they begin making the product upon request. Lead time does not include processing time or delivery time

 

My Order

How much is delivery?

Delivery is calculated at checkout and depends on your location relevant to the seller’s location, it also depends on the size of your overall order.

How long is delivery?

In general, products which do not have a lead time, delivery can  take between 2-7 business days or 4-10 business days for collection/deliveries in remote areas. Once you have made your purchase and it has been confirmed with the courier by the seller you will receive an email from the courier with a tracking code which allows you to track your product.

This estimation does not include processing time(processing time is how long sellers take to prepare order for collection by courier). Each seller has their own estimated processing time, some have their products ready within a few hours while others can take a day or two. General processing time from each seller is 1-3 days for orders with no lead time.

 

Until the seller has processed the order, your tracking code will be pending as the courier has not yet been informed of the collection request.

I still have not received my parcel

If the seller makes use of our courier services you can see the status of your delivery on the link provided by the courier or on the ‘Track Your Parcel’ link on our site. If there is a delay you will be updated.

 

If the seller does not make use of our courier service and uses their own courier services, you may inform us through the contact form/email or Whatsapp and we will investigate the delay on your behalf.

Are these products still in stock?

As Localizedrsa we are a multi- vendor marketplace platform which does not keep inventory, our sellers do. Most of our sellers run their own businesses and sell their products offline as well. Sellers have the obligation to update their inventory at all time, especially when their products are out of stock.

In the rare cases where a seller hasn’t updated their ‘out of stock’ products on our website,  thus causing the online buyer to have purchased a product that is now out of stock the buyer can choose to have the order cancelled and refunded or wait for stock to become available or they can select another similar product at the value of the previous product. You will be contacted if this is the case with your order.

Why was my order cancelled?

An order may be cancelled if there was a delay in payment, or if we are unable to fulfill the order.

Delays from your payment service provider could be a result. If you have a proof of payment, let us know by replying to the email this article is linked to with the date and time of payment, your payment method and payment amount.

Should your order be cancelled after you have made payment, it would usually be due to an issue with stock availability from the seller you purchased from.  If this was the case, we will communicate via email and credit your account with the full amount you paid

 

read up on this link for more information on our inventory information

Tracking Information

There is no information when i enter my tracking code

Tracking code from uAfrica:

Please allow some time before tracking your parcel, it can take up to 24 hours for a courier to book a parcel into their hub.

Tracking code from Aramex:

If you receive this message when you have entered your tracking code ‘Invalid number/data not currently available’ then it means the order has been taken to the courier by the seller but it needs to be scanned for tracking information to be available, please allow 24hrs.

I have not received a tracking code

Until the seller has processed your order, your tracking code will not be available as the courier has not yet been informed of a collection request. A collection request to the courier is sent out once the seller has the order ready. Some sellers have their orders ready within a few hours while others can take a day or two. We require all our seller to have the order ready in less then two days unless the product has a lead time. Once the order is ready you will receive your tracking code via email from the courier and you will then be able to track your parcel.This is the process when the seller makes use of our courier service.

If the seller does not make use of our courier service, then allow the seller processing time to book the parcel in with their courier.

Which courier company do you guys use?

We make use of uAfrica which integrates The Courier Guy, CourierIT, and Dawn Wing. There are however a few sellers that utilise their own courier companies to deliver their products. The information on those courier procedures will be communicated to you.

Which courier company do you guys use?

We make use of uAfrica which integrates The Courier Guy, CourierIT, and Dawn Wing. There are however a few sellers that utilise their own courier companies to deliver their products. The information on those courier procedures will be communicated to you.

How do I track my parcel?

Once you have received your tracking code (waybill number) you can track it from the link provided in your email by clicking on the link, you will then be redirected to a page where you will insert the tracking code. Alternatively, you can track your parcel directly from our site by clicking on the ‘track my parcel’ tab and insert your tracking code there.

 

What does exception mean?

Shipment in Exception?

Here’s how to handle events that may delay the delivery of your parcel.

 

Our tracking will mark an order as having an exception when it does not  follow the normal flow of a parcel delivery.

 

You could see an exception for the following reasons:

 

  1. Courier has tried multiple delivery attempts unsuccessfully.
  2. Driver was unable to reach customer on that day
  3. Customer has changed delivery address
  4. Seller did not have the waybill on the day
  5. Parcel has been rejected by courier
  6. Vehicle has been hijacked
  7. The area could have an effect

If your Shipment is in exception status, please contact the courier directly to request further information, usually exception issues will be between the seller and courier and they usually resolve it before you even need to contact the courier.

Who do I contact if my tracking status has an exception message?

Please contact the courier directly and have your tracking code ready so they can check what is holding up your parcel. We have 3 courier companies which fulfill our orders so please ensure you check which of the 3 is fulfilling your order.

Payments

What is direct bank transfer?

If your card does not allow for you to do online shopping then you can place your order on our site. Than you can go to your nearest First National Bank ATM and make a deposit into our bank account. Please note, orders will not be realised upon reflection of that payment onto our account.

What is EFT and is it safe?

EFT stands for Electronic Funds Transfer and it allows you to make online purchases by just using your bank card. EFT payments are extremely safe. All payment information is encrypted with 128-bit SSL and sent through a secure communications channel.

Sellers

How do I become a seller?

You will have to sign up to become a seller. You can access this form at the bottom of the homepage under the ‘Sellers’ tab, alternatively you can access it through this link https://www.localizedrsa.co.za/becoming-a-seller-2/

Is it really free to become a seller?

We do not charge you to sell on our platform. We only take 15% from each sale you make.

How do I access my dashboard?

You can access your dashboard at the bottom of the homepage under ‘Sellers’ tab